This policy applies to bottles purchased from Hold & Bold, including customized (name/engraving) and non-customized items.
Items customized with name/engraving/logo are made-to-order and are not returnable or refundable, except if received damaged/incorrect.
Non-customized items can be requested for return within 48 hours of delivery (unused, original packaging).
Report within 24 hours with photos + unboxing video. Verified issues get replacement at no extra cost.
Products customized with names, initials, engravings, logos, or any customer-specific design are created exclusively for you.
Once a customized order is confirmed and processed, it cannot be cancelled, returned, or refunded, because customized items cannot be resold.
Exception: If a customized item is received damaged or incorrect, it will be handled under Section 3.
Returns for non-customized items are accepted only when all conditions are met:
After inspection and approval, we may offer a replacement or store credit (case-by-case). Shipping/handling charges, if any, are non-refundable.
If you receive a damaged/defective product or the wrong item, please follow these steps:
Email: support@holdandbold.com
After verification, we will arrange a replacement at no additional cost. If replacement is not possible, an alternative resolution may be offered.
Refunds are provided only in eligible/approved cases. If approved, refunds are processed within 5–7 business days after verification/inspection.
Returns/refunds will not be accepted for:
